MANILA, Philippines — Grab Philippines has canceled 351,000 accounts of passengers and customers who are found using bogus names for the past year.
In a statement on Tuesday, Grab country representative Brian Cu said the ride-hailing app also suspended 856 accounts with fake names this year.
Grab also banned 125,000 accounts for often canceling rides, creating multiple accounts, providing unreasonable low rates to drivers, often canceling orders in GrabFood and other fraudulent activities.
The app is also monitoring 128,000 accounts of customers who are violating Grab’s protocols which include “showing abusive behavior, paying the wrong amounts, overloading passengers and placing the wrong pick-up point.”
Grab Philippines reminds customers of their code of conduct for customers:
Show up and be on time. Book when you’re ready to travel. Show up for your ride – and be punctual. Don’t cancel without good reason. If you’ve made an order with GrabFood, ensure someone is there to receive your food.
Ensure a seamless pickup. Choose the correct Pick-Up location. Communicate with your driver to find each other. Confirm your driver’s identity before boarding the vehicle (Grab) or handing over your parcel (GrabExpress).
Ensure a seamless drop-off. For all Grab, GrabFood and GrabExpress bookings, ensure your Drop-Off location is accurate and safe before booking. All our drivers are trained to follow the route suggested by the GPS. No detours or pit stops, unless you are using the Multi-Stop Ride feature (only for Grab rides). If you need to alight at a different drop-off point, please use our “Change Drop Off Point” feature (only for Grab rides).