Grab Philippines is now investigating the cause of a “system downtime” on Thursday afternoon.
In a statement sent to INQUIRER.net, Grab said that as of 7 p.m., the glitch that affected the fare computation of the ride-sharing service has already resolved.
“The issue has been fully resolved and the Grab app is running normally now,” the company said.
“We are investigating the cause of the glitch, and we apologize to all our customers for the inconvenience caused,” it added.
The transport network company expressed its gratitude to its drivers who continued taking bookings from their passengers despite the fare issue.
According to Grab, fares were down to the minimum on all services regardless of the overall distance of the trip.
GrabCar and GrabShare fares were set to P80 while the six-seater fares were set to P120 at the time of glitch. /ee
READ: Grab PH experiencing ‘system downtime,’ fare computation affected